| UNIVERSITY OF NAIROBI | |||
| FACULTY OF BUILT ENVIRONMENT AND DESIGN | |||
| DEPARTMENT OF ARCHITECTURE | |||
| CITIZEN SERVICE DELIVERY CHARTER | |||
| COMMITMENT TO SERVICE DELIVERY | |||
| SERVICE | REQUIREMENT | COST | TIME LINE |
| Issuance of admission letters | Meeting admission requirements |
No charges |
Eight weeks before reporting time |
| Issuance of admission guidelines |
Admission into the University |
Nil | Upon registration |
| Conducting of lectures and other learning activities |
Payment of fees and other charges |
Nil | As per approved schedule |
| Consolidated Mark sheets |
Timely marking of examinations |
Nil | One month following end of examinations |
| Supervision of Masters or Doctoral proposal/thesis | Completed Project/ thesis | Nil | Feedback to the students will be given within two weeks |
| Disciplinary cases for students and staff |
Report to the Dean | Nil | Within 48 hours |
| Graduation Ceremonies | Successful completion of studies |
1,000/= Conforcation fee 4,000/= (Academic Attire) | To be held in in September & December of every year |
| University certificates and academic transcripts | Completed clearance form | Nil | Certificates will be issued within 8 weeks upon graduation Transcript will be issued within 1 week upon application |
| Opening of Faculty Library | Students' ID card | Nil | To be open: From 8.00 a.m. to 10 p.m. daily on week days and from 8.00 a.m. from 8.00 a.m. and 5p.m. on Saturdays from 9 a.m. to 3p.m. on Sundays |
| Staff performance appraisal | Completed Performance appraisal form |
Nil | To be conducted and completed by June 30 of each year |
| Procurement of goods and services |
Getting due approvals |
Nil | To be completed within eight (8) weeks |
| Responding to telephone calls | - | Nil | All calls shall be attended within twenty seconds |
| Clearance of students and staff |
Completed Clearance form |
Nil | To be completed within two (2) days |
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