Service Charter





Commitment to Service Delivery

In our service delivery, we pledge that:

  • That College shall participate fully in enabling students admitted to the University receive their admission letters two months prior to reporting date.
  • All Lectures shall be conducted fully and on time, as per approved timetables.
  • Consolidated mark sheets shall be finalized and forwarded to examinations office with one month following end of examinations.
  • Postgraduate supervisors for Master or Doctoral degrees will give feedback to their students within two weeks after receiving a project or thesis.
  • Disciplinary cases for students and staff shall be completed within a period of thirty days.
  • The college shall participate fully in ensuring graduation ceremonies are held on schedule in September.
  • The process of recruitment and promotion shall be completed within three months, from advertisement to issuance of letters.
  • Staff performance appraisal shall be conducted between October and March every academic year.
  • Procurement of goods and services shall be done within eight weeks (8), and in line with the University and government procurement regulations
  • The College shall maintain a healthy, safe and pleasant environment
  • The College is an ILLICIT DRUG FREE and a NO SMOKING ZONE.
  • All telephone calls shall be attended to within twenty seconds
  • Routine correspondence shall be replied to within seven days from the date of receipt.
  • In line with University policy, the College shall not condone impropriety.
  • In line with the University policy, the College shall be a CORRUPTION FREE zone.
  • Clearance of students and staff shall be finalized within two days.
  • Timeliness shall be observed in the course of service delivery.
  • The College shall endeavour to link industry and students to secure them employment and internship.


Complaints, compliments and suggestions should be forwarded to respective Schools/ institute and the Principal’s Office.

Feedback may be channeled via telephone, letters, e-mail or suggestion boxes.

Confidentiality and privacy shall be respected.

All feedback shall be addressed within seven days


Comments to:

Principal, College of Architecture and Engineering


Chairman, Dept of Architecture & Building Science

P.O. BOX 30197-00100, Nairobi, Kenya.

Tel: +254 – 20 – 318262 Ext. 28299. Tel/Fax + 254 – 20 336688

Email: principal-cae@uonbi,